Terms and Conditions

GENERAL TERMS AND CONDITIONS
(hereinafter referred to as “GTC”)

1 INTRODUCTION

These GTC shall govern the conditions of use of services provided by Arioso Budapest Kft. (registered seat: 1075 Budapest Király u. 9.; company registration number: 01-09-708823; tax number: 12897032-2-42; hereinafter the ‘Service Provider’) on the website www.arioso.hu (hereinafter the ‘Website’) and the conditions of use of the website as well as the general terms and conditions between the user of the services provided on the website (hereinafter the ‘User’, ‘you’ or ‘Customer’) and the Service Provider.
By using the Website (by registering and conforming the order), the User acknowledges and agrees to the provisions of these GTC.
The Service Provider reserves the right to modify these GTC from time to time. Please read carefully and check these GTC before every purchase. Please, stop the use of the website immediately if you do not agree with any modification of the GTC.
The Service Provider may modify at any time these GTC, the price of the products sold and any other prices indicated on the Website non-retrospectively. The modification shall take effect upon publication on the Website and shall apply to transactions taking place thereafter. This means that all modifications taking place after the confirmation of your order shall not affect such order, unless the modification is required by law.
These GTC shall be valid: from 24. 05. 2018 until withdrawal.
2 GENERAL INFORMATION
2.1. The Service Provider
Name: Arioso Budapest Kft.
Registered seat: 1075 Budapest Király u. 9.
Address of business premises: 1075 Budapest Király u. 9.
Company registration number: 01-09-708823
Tax number: 12897032-2-42
Bank account number: 10400126-50526557-52861009
IBAN: HU51-1040-0126-5052-6557-52861009
SWIFT: OKHBHUHB
Customer service/store data
Address: 1075 Budapest Király utca 9.
Phone: +36 1 266 3555
E-mail: webshop@arioso.hu
Opening hours of the store: Monday to Friday: 10:00 to 19:00, Saturday: 10:00 to 16:00
By phone: Monday to Friday: 10:00 to 19:00, Saturday: 10:00 to 16:00
2.2. Terms and conditions relating to the use of services available on the Website  
A user’s account may be created by filling the registration form under the “Sign in” menu item available on the main page. By registering on the Website, the User declares to have gained knowledge of the present General Terms and Conditions. The registration shall be identified by the e-mail address, i.e. each e-mail address may be registered only once. The registration shall not create any obligation.
Purchases on the Website may be effected by placing orders electronically, by means specified in the present GTC.
The Service Provider shall not be liable at all for any damage or mistake arising from the alteration of the registered data by the User.
The Web Shop shall perform orders which have been received from Hungary and which are to be delivered to Hungary. Should you need to place a different purchase order, please contact us by e-mail.
Contractual relationships shall be governed by Act V of 2013 on the Civil Code (hereinafter “Civil Code”), as well as be Government Decree No. 45/2014 (II.26.) on the rules of contracts concluded between consumers and business operations.

On the Website, only those persons may purchase who are at least 18 years old and are of legal capacity.

In the course of the registration, it is possible to subscribe to direct marketing messages administered by the Service Provider (newsletter). Users may subscribe to the newsletter on a voluntary basis.

Should you have registered on the occasion of any earlier purchase in the Web Shop, you may log in by using your e-mail address and password, so you will be able to continue shopping with your personal data disclosed earlier.

In the course of registration and purchasing, you are obliged to disclose your own, actual personal data. The Service Provider disclaims its liability for cases where the User makes use of its services by disclosing false data or data relating to another person.
3 PROCESS OF PLACING ORDERS
PURCHASING IN THE WEB SHOP
All products presented may be ordered online by clicking first on the “Web Shop” main menu, then on the categories detailed below.  
3.1.
In the Web Shop, products can be found
a. either under the categories, such as “Flowers”, “Delicacies”, “Soaps”, “Silk flowers”, “Home fragrance diffusers”, “Home decoration”, “Gift boxes” etc.,  
b. or by direct search.  
It is possible to search both for product names and keywords.  
Purchases may be initiated both by registered and unregistered users.  
3.2.
Photos, characteristics and other relevant information relating to products available in the Web Shop are indicated on the product page of the product concerned. Should you need more information concerning any of our products, including their main features, please contact us at the following e-mail address: info@arioso.hu
3.3.
Orders are subject to confirmation and availability. The products in your cart are not reserved; they may be purchased by other Users before finalisation of your order (full completion of the ordering process) and your confirmation.

3.4.

The information on the Website or the web pages of other services may contain errors, inaccurate or incomplete data with regard to product description, pricing, promotion, offers, delivery charges and terms and availability. The Service Provider reserves the right to correct any errors, inaccurate or incomplete data and modify or update the information without prior notice.
 3.5.
Product images published on product pages may differ from the actual product, especially in case of the “Flowers” category, and in some cases they are for illustration purposes only. In case of seasonal flowers, bouquets of flowers and decorations are made of flowers being currently on stock. Specific needs can be fulfilled on prior consultation, for the period when the flowers in question can be acquired from suppliers. The Service Providers shall not be liable for differences between the image published in the Web Shop and the actual appearance of the product.
3.6.
You can start purchasing on the page of the selected product. To add a product to the list of products to be purchased (BASKET), click on the button ‘ADD TO BASKET’. This must be repeated for every product you wish to purchase.
You can access your cart by clicking on ‘BASKET’ on the top right corner of any page of the website. Here you can see and check the products that you have already selected and wish to purchase. You can set the quantity of a product on the BASKET page.

3.7.
Placing orders for normal products from the Web Shop simultaneously with any workshop registration is not allowed. As long as the “Basket” includes any workshop item, normal products cannot be added to it. Before adding any normal product to the basket, workshop items shall be either ordered or removed from the basket.  
3.8.
In case of flower delivery, orders may be cancelled at the latest by 48 (forty-eight) hours before the estimated delivery date.

REGISTRATION FOR WORKSHOPS / FLORISTRY COURSES

3.9.
Places at workshop events may be reserved online, by clicking first to the “WORKSHOP” main menu.
In case of registering for a workshop, you may start the registration process on the page of the forthcoming workshop that you have chosen. You may register to the event by clicking on the “REGISTRATION” button. You may also reserve places for several persons simultaneously by clicking on the “ADD NEW PARTICIPANT” button.
3.10.
Relevant information about each workshop (price, venue, course leader, duration) are available on the page of the forthcoming event.  
Registration to any workshop simultaneously with placing orders for normal products from the Web Shop is not allowed. As long as the “Basket” includes any normal product item, workshop registration may not be carried out. Before registering to a workshop event, either an order for the normal products shall be placed, or the normal products shall be removed from the basket.  
3.11.
Registration for workshops may be initiated both by registered and unregistered users.   
3.12.
Registration for workshop may be cancelled in writing by no later than 7 (seven) days before the date of the workshop. After this the reservation shall be transferable for other person but we are unable to refund the purchase price.

 

PLACING ORDERS

3.13.
All products previously selected for purchase can be found and checked on the “BASKET” page which is available by clicking on the “BASKET” button. On this page, products which you do not want to purchase may be deleted by clicking on the “REMOVE” icon, furthermore you can also modify the quantity needed.
Adding more products to the basket is possible by clicking on the menu item of the Web Shop and selecting them from the given categories, as detailed above.
In case of flower delivery, you shall add a short message in the “ADD PERSONAL MESSAGE” window which then will be attached as a message card to the delivery in question.
If the content of the basket is complete, as the next step you shall click on the “START PAYMENT” and then select the delivery address desired (by using the ZIP code), the delivery mode and the preferred delivery date on the “DELIVERY” page. Invoice data may be given after the delivery address has been determined. Please give a delivery address at which you will probably be able to receive the products ordered.
To finalize and send your order, you shall click on the “SEND ORDER” button, by which our system shall forward the relevant data.  
The successful placing of an order shall be confirmed by the appearance of the “THANK YOU! YOU HAVE SENT YOUR ORDER!” message.  
After you have sent the order, we will send a confirmation within one working day to the given e-mail address. If you detect any wrong data after having finalized the order (e. g. in the confirmation e-mail), you shall be obliged to inform the Service Provider about it without delay, but at the latest within 24 hours.
Should you have any question, please contact us at the following e-mail address: info@arioso.hu , or at the phone number +36 1 266 3555 .  

4 DELIVERY INFORMATION

•    Any street address belonging to a locality within Hungary may be given as the delivery address.  
•    The Service Provider can deliver the ordered products to one delivery address per order. In case of several delivery addresses, a separate order shall be placed in relation to each delivery address.  
•    There are two delivery categories: Flower delivery and Product delivery. Any order which, consisting of either one or more items, includes at least one flower, shall be considered as a flower delivery.  
•    The Service Provider reserves the right to modify the day of delivery, as well as the delivery time calculated in advance. Furthermore, the Service Provider reserves the right to restrict the area (e. g. it may undertake delivery only within the area of Budapest) and the period of delivery in relation to certain products.
•    The complete delivery chart shall form Annex No. 1 of the present GTC.  
•    During delivery time, the Service Provider shall insure each order, until it is delivered to the delivery address given by you.  

•    Please note that our objective is to post all ordered items within 2 working days. Estimated delivery times serve for information purposes only and shall be calculated from the posting of the product or from handing over same to the courier service.

•    Upon acceptance of the product ordered, the User must inspect whether the product is intact. If the User notices any damage to the packaging or the product, he/she may request the courier to draw up a report. Upon receipt of the product from the courier and by signing the document certifying receipt, the quantitative and qualitative acceptance of the product takes place, which means that following acceptance the User may exercise his/her right of withdrawal only and the Service Provider cannot accept any subsequent complaint on quantity or quality after the courier has left.

•    If the packaging or the product is visibly damaged on receipt and the damage occurred before receipt of the goods, the Service Provider shall take back or replace the product free of charge. The Service Provider shall not be liable for any damages detected after receipt.

4.1. Delivery modes
In the course of the purchasing process, the following delivery modes shall be available for both flowers and other products:    
•    By taxi - City Taxi;
•    By mail - Magyar Posta Zrt.
•    By own courier service.
FLOWER delivery:
Each order which, consisting of either one or more items, includes at least one flower shall be considered as a flower delivery.  
Flowers shall be delivered within the area of Budapest, either to your home or to the given address (no delivery shall be performed to P.O. Boxes), under the following terms and conditions:   
Single delivery fee: HUF 2,500 (that is, two thousand and five hundred Hungarian Forints) including VAT.
Delivery periods:   
•    Normal period: during business hours of the ARIOSO shop (address: Budapest, H-1075, Király u. 9.), i.e. from Monday to Friday between 10 a.m. and 7 p.m.;
•    On Saturday between 10 a.m. and 4 p.m., except for public holidays;  
•    Periods excluded: on Sunday, as well as on public holidays the Service Provider shall not undertake any delivery.  
Rural deliveries, i.e. deliveries to addresses within the territory of Hungary but outside the area of Budapest shall be performed by express mail, involving Magyar Posta Zrt. as an agent.   
Single delivery fee: HUF 8,500 (that is, eight thousand and five hundred Hungarian Forints) including VAT.  
Working days on which deliveries are performed: Tuesday, Wednesday, Thursday and Friday, between 6 and 12 a.m. The Service Provider will be able to perform any rural delivery on a specific working day only in case its system receives the order at the latest by 9 a.m. on the working day preceding the day of delivery.  

PRODUCT delivery (except flowers):
Other products, except flowers, shall be delivered within the area of Budapest to your home or to the given address (no delivery shall be performed to P.O. Boxes), under the following terms and conditions:
Single delivery fee: HUF 2,500 (that is, two thousand and five hundred Hungarian Forints) including VAT.
Delivery periods:
•    Normal period: during business hours of the ARIOSO shop (address: Budapest, H-1075, Király u. 9.), i.e. from Monday to Friday between 10 a.m. and 7 p.m.;
•    On Saturday between 10 a.m. and 4 p.m., except for public holidays;
•    Periods excluded: on Sunday, as well as on public holidays the Service Provider shall not undertake any delivery.
Rural deliveries, i.e. deliveries to addresses within the territory of Hungary but outside the area of Budapest shall be performed by express mail, involving Magyar Posta Zrt. as an agent.   
Single delivery fee: HUF 8,500 (that is, eight thousand and five hundred Hungarian Forints) including VAT.  
Working days on which deliveries are performed: Tuesday, Wednesday, Thursday and Friday, between 6 and 12 a.m. The Service Provider will be able to perform any rural delivery on a specific working day only in case its system receives the order at the latest by 9 a.m. on the working day preceding the day of delivery. Should you place any order after 9 a.m. on a given working day or on a public holiday, your order shall be processed on the next working day.
The Service Provider shall perform Product deliveries (not including flowers) to rural addresses within Hungary by ordinary mail, involving Magyar Posta Zrt. as its agent.
Single delivery fee: HUF 2,500 (that is, two thousand and five hundred Hungarian Forints). In such cases, the delivery shall be performed within 3 to 5 working days; however, the delivery time shall not be guaranteed and shall not form part of the contract. The Service Provider shall not be liable for delays or other mistakes or problems concerning the delivery which are attributable to false and/or incomplete data given by the Purchaser.

5 PAYMENT
On the Website, payment may be performed via PayPal or by bank card. Wirecard shall provide safe and comfortable payment. Our Web Shop shall not be the recipient of any bank card data.
After selecting the payment method, the purchase price of all products added to the basket shall be charged and debited from your bank account / PayPal account. Cash on delivery payment shall not be available.
You represent and warrant that you are the holder of the credit or bank card you use or you are authorised by the holder to use the credit or bank card. The credit or bank card holders shall be responsible for checking validation and authorisation of the card issuer. We shall not be liable for any delay or failure of delivery if the issuer of your card rejects authorisation of the payment to the Service Provider. If payment is not performed within 30 minutes of placing the order, the order shall be deleted.   
The Service Provider shall take all possible measures to secure the User’s order and payment data, however, it shall not be liable for losses arising from any third person’s unauthorized access to the data given by the User.

6 LIABILITY

The Service Provider shall be responsible for the delivery of orders received and paid; however, the Service Provider reserves the right to substitute the ordered items with similar flowers based on consultation with the Customer if any flowers are not immediately on stock and we cannot purchase them until the requested date of delivery.

The User may use the Website at his/her own risk only and agrees that the Service Provider shall not be liable for any material and non-material damages arising during the use of the Website or for any problems caused intentionally or as a result of gross negligence or crime.

7 INTELLECTUAL PROPERTY RIGHTS

All contents of the Website, such as images, documents, logos, menus, web pages, tools, fonts, design elements, flower compositions and assemblies or functions (hereinafter jointly referred to as the ‘Contents’) are the property of Arioso Budapest Kft and protected by copyright, trademark protection and other intellectual property protection laws and regulations. You may not reproduce, distribute, display, modify, create similar work from or use the Contents, either in part or whole, in any manner, without the prior written consent of Arioso Budapest Kft.

8 BINDING PERIOD, CONFIRMATION
The Service Provider shall confirm the order by e-mail within 1 working day. If the User does not receive the confirmation within 1 working day, the binding period shall terminate.  
The confirmation e-mail shall contain the data of the order, the name and price of the product ordered, the selected payment and delivery method, the order number and the User’s comments on the order.

9 PRODUCTS

Main product features are described on the pages of the products on the Website. The images used for the presentation of products offered for sale on the Website may not be identical to the actual appearance of the products in all cases, as the photos and colours may depend on the individual web browser and monitor settings.

10 PRICES AND PRICING POLICY   
All prices indicated on the Website are in HUF and include value-added tax (VAT) and packaging costs; however, delivery costs are not included.  
However, we reserve the right to change the prices indicated on the Website or suspend the service without prior notice at any time. The Service Provider shall not be liable towards you or any third parties for any modification, change in prices or the suspension or termination of the service. Upon sending the order, the price of a product indicated on the Website is accepted, except in case of any payment errors.

11 CONCLUSION OF CONTRACT

The contract may be concluded either in the Hungarian language or in the English language. In case of any conflict between the Hungarian and the English version of the contract, the Hungarian version shall prevail.  Placing an order shall be deemed conclusion of a contract by electronic means, which is governed by the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and information society services, as appropriate. The contract is governed by Government Decree No. 45/2014 (II. 26.) on the detailed rules of contracts concluded between consumers and companies, adopting the provisions of Directive 2011/83/EU of the European Parliament and the Council on consumer rights.
The contract is concluded upon receipt of the confirmation. Orders may be cancelled in writing by no later than 48 hours before delivery (registration for workshop no later than 7 days before the date of the workshop). After this we are unable to refund the purchase price. The contracts concluded via the Website shall not be deemed written contracts; these contracts are not filed by the Service Provider and are not subsequently accessible. The conclusion of the contract shall be verified by the purchase data saved electronically.  
On the Website, there may be links pointing to websites of third service providers. The Service Provider shall be responsible neither for the data protection practice, nor for any other activity of such service providers.


12 RIGHT OF WITHDRAWAL
We hereby inform you that the right of withdrawal under Government Decree No. 45/2014 (II.26.) on the rules of contracts concluded between consumers and business operations shall be granted only to customers who qualify as consumers. Pursuant to section 8:1, subsection (1), point 3 of the Civil Code, “consumer” shall mean any natural person acting for purposes which are outside his trade, business or profession; any natural person who purchases, orders, receives, uses or makes use of goods; as well as any natural person who is the recipient of any commercial communication or offer relating to goods (hereinafter referred to as “consumer”).
In accordance with the Directive 2011/83/EU of the European Parliament and of the Council, as well as with the Government Decree No. 45/2014 (II.26.) referred above, consumers shall be entitled to withdraw from the contract without giving any reason, within 14 (fourteen) days counted from receiving the product either personally or by a third person other than the carrier and designated by the consumer; furthermore, in case several products are delivered, from the receipt of the product that was delivered as the last one.
The Consumer shall be entitled to exercise his/her right of withdrawal during the period between the conclusion of the contract and the date of receipt of the product.

The User/Consumer may exercise his/her right of withdrawal in a manner that he/she shall send an unequivocal statement on his/her intention of withdrawal using the contact details of the Service Provider specified in Section 2 of these GTC.

To indicate his/her intention of withdrawal, the User/Consumer may use the Model Withdrawal form in Annex 2 of Government Decree No. 45/2014 (II. 26.) attached hereto as Appendix 2.

The right of withdrawal of the Customer shall be deemed as having been exercised within the withdrawal period if the statement on withdrawal is sent by the Customer to the Service Provider within fourteen (14) days of receipt of the goods. In case of withdrawal in writing, the right of withdrawal shall be deemed as having been enforced within the withdrawal period if the statement of withdrawal is sent by the Consumer to the Service Provider within 14 calendar days (even on the 14th calendar day). In case of notification by mail, the date of posting, or in case of notification by e-mail, the date of sending shall be taken into consideration by the Service Provider with regard to the withdrawal period.

We propose that the Consumer send his/her letter by registered mail so that the date of posting can be credibly certified.

The Service Provider shall immediately acknowledge by e-mail the receipt of the Consumer’s notification on withdrawal.

In case of withdrawal, the Consumer shall return the ordered product to the address specified in Section 2 of the GTC without undue delay but not later than within 14 days of notification of the statement of withdrawal. The deadline is met if the product is sent (posted or handed over to a courier ordered by the Consumer) by the Consumer before the end of the 14-day deadline.

The costs of returning the product to the address of the Service Provider shall be borne by the Consumer. The Service Provider shall not accept cash on delivery parcels. The Consumer shall not bear any other costs related to withdrawal, except for the costs of returning the product. If the Consumer withdraws from the contract, the Service Provider shall reimburse all amounts paid by the Consumer immediately but not later than within 14 days of receipt of the Consumer’ statement on withdrawal, including the costs of delivery, except for any supplementary costs resulting from the Consumer’s choice of a type of delivery other than the least expensive type of standard delivery offered by the Service Provider. The Service Provider shall be entitled to withhold reimbursement until it has received the returned product or the Consumer has supplied evidence of having sent back the product, whichever is the earliest.

The Service Provider shall carry out such reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer shall not incur any additional costs as a result of such reimbursement.

The Consumer shall only be liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.

13 FORFEITURE OF THE RIGHT OF WITHDRAWAL
The Customer acknowledges expressly that flowers are products which expire rapidly, as well as that the Service Provider assembles the ordered bouquet or flower box on the Customer’s specific request, thus the Customer shall have no right of withdrawal and shall not send back the flowers, bouquets or flower boxes, in accordance with section 29, subsection (1), points (c) and (d) of Government Decree No. 45/2014 (II.26.).
The right of withdrawal shall not be granted to the consumer in the following cases:
•    In case of service contracts (e.g. workshops), after the service has fully been performed, if the service provider had commenced to perform with the consumers’ prior and express consent and the latter had acknowledged that he or she would forfeit the right of withdrawal after full performance.   
•    In case of products which are not prefabricated, and which were fabricated in line with the consumer’s instructions or on his or her specific request; furthermore, in case of products tailored to the consumer’s needs (e.g. bouquet of cut flowers).  
•    In case of products which are liable to deteriorate or expire rapidly (e.g. flowers).  
•    If the consumer has used, altered the product, or has caused any damage to it.
•    If the identification label has been removed from the product.  
•    If the consumer fails to send back the products completely, unused and in the original packaging; furthermore, if the consumer fails to send back a set of products with all parts.  
14  VERIFICATION OF RIGHT OF WITHDRAWAL

After returning the goods, the Service Provider shall verify whether the User/Consumer was entitled to return the goods according to the provisions of the Government Decree and the present GTC. If the return meets all conditions, the User/Consumer is notified of the acceptance of the returned goods by e-mail and the Service Provider shall replace the products or repay the purchase price of the returned products based on the choice of the User/Consumer.
The time frame of reimbursement depends on the type of payment used.

15 WARRANTY

The warranty of the Web Shop shall be governed by Act V of 2013 of the Civil Code, as well as by Decree of the Minister for National Economy No. 19/2014 (IV.29.) on the procedural rules of administering warranty and guarantee claims on movable properties sold by business operations to consumers.   
In the event of defective performance of the Service Provider, the User shall be entitled to enforce warranty claims according to the provisions of Act V of 2013 on the Civil Code.
In case of consumer contracts, the User as a Consumer may enforce his/her warranty claims within a period of limitation of 2 years from the date of delivery with respect to defects that had already existed at the time of delivery of the product. The User shall not be entitled to enforce his/her warranty rights after the 2-year period of limitation.

In case of contracts concluded with parties other than the Consumer, the User may enforce his/her warranty claims within a period of limitation of 1 year from the date of delivery.

For defects detected within six months of delivery/receipt, it shall be presumed that the defect had already existed at the time of delivery, unless this is incompatible with the nature of the goods or the nature of the defect. The Service Provider may be discharged of its warranty obligation if it rebuts the presumption, i.e. it provides evidence that the defect of the product occurred following its delivery to the User. Therefore, the Service Provider shall not be obliged to accept the User’s complaint if it provides sufficient evidence that the defect was caused by improper use of the product. However, the burden of proof is reversed six months after delivery, i.e. in case of dispute, the User shall provide evidence that the defect had already existed at the time of delivery.

In case of defect of movable properties (products), the User shall be entitled to product warranty. In this case, the User as a Consumer may, at his/her discretion, enforce warranty or product warranty claims.
As a product warranty claim, the User may request the repair or replacement of the defective product only.

A product is defective if it is not in compliance with the quality requirements valid at the time of marketing or its characteristics do not comply with the manufacturer’s specifications.
The User/Consumer may enforce his/her warranty claims using the contact details of the Service Provider specified in Section 2 of the present GTC.

16 COMPLAINT HANDLING

The User may enforce his/her consumer complaints related to the product or the activity of the Service Provider using the contact details specified in Section 2 of the present GTC.

As far as possible, the Service Provider shall immediately remedy complaints made in person. If a complaint made in person cannot be remedied immediately because of the nature of the complaint or when the User is not satisfied with the handling of the complaint, the Service Provider shall draw up a report on the complaint.

The Service Provider shall provide the User with one copy of the report on the spot in case of complaints made in person.
In case of complaints made by phone or other electronic communication means, the Service Provider shall send the User a duplicate copy of the report at the same time as a substantive reply at the latest.
In all other cases, the Service Provider shall act in accordance with the rules governing written complaints.

Complaints received by phone or other electronic communication means shall be documented with unique identifiers by the Service Provider, which facilitates future retrieval of the complaints.
The Service Provider shall provide substantive reply to complaints made in writing within 30 days. For the purposes of this contract, taking action shall mean posting.
If the complaint is rejected, the Service Provider shall inform the User on the reasons for rejection.
We inform you that no code of conduct has been introduced at the Service Provider.  
The Consumer may lodge a complaint with the competent consumer protection authority:  
In accordance with Government Decree No. 387/2016 (XII.2.) on the designation of consumer protection authorities, the district office (or the district office at the county capital) shall proceed as the authority of first instance in the administrative procedures concerned, while the Government Office of Pest County shall proceed as the authority of second instance, with a jurisdiction including the whole country. Contact data of district offices are available under http://jarasinfo.gov.hu.  
In case of lodging a complaint, the Consumer is entitled also to have recourse to the competent conciliation panel. Contact data of conciliation panels are available under   http://www.fogyasztovedelem.kormany.hu/node/8579.
The consumer is entitled also to file a civil lawsuit to enforce his or her claim arising from any consumer dispute.  

17 TECHNICAL LIMITATIONS

Shopping on the Website requires the User to be aware of and accept the possibilities and limitations of the Internet, especially technical performance and errors. The Service Provider shall not be liable for operating failures of the Internet network that prevent the operation of the Website and shopping.

18 PRIVACY NOTICE

The Privacy Notice of the Service Provider is available at:  www.arioso.hu


ANNEX No. 1.
COMPREHENSIVE CHART ON DELIVERY INFORMATION

ANNEX No. 2.
MODEL WITHDRAWAL FORM

Annex of Government Decree No. 45/2014 (II. 26.)
(Please, fill in and return if you wish to withdraw from the contract only.)
Addressee : Arioso Budapest Kft. (registered seat: 1075 Budapest Király utca 9.; company registration number: 01-09-708823; tax number: 12897032-2-42) I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service: Ordered / received on: Name of consumer(s): Address of consumer(s): Signature of consumer(s): (only if this form is notified on paper) Date